Client Resource Center (CRC)

Expert answers to all of your coding and compliance questions - available at your fingertips.

There are thousands of medical billing codes detailing any possible diagnosis, procedure, or treatment a patient may receive when they visit your organization. Getting just one of those codes wrong could cause a massive headache and delay payment.
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With our Client Resource Center, you’ll always have the answers to complicated coding questions. The CRC platform puts you in direct contact with an industry expert to quickly answer your important questions—usually by the next business day—via the Q&A portal. You can also access the specific payer policies for your facility’s requirements and geographic location at any time.

Your industry news hub and education center

The CRC provides ongoing education and compliance tools as well as timely assistance regarding current regulations and best practices. Our portal grants you access to a full library of hour-long educational webinars focusing on charge capture and billing. You can also find our monthly industry news update, information on the most up-to-date regulations, Medicare processing manuals, and custom process flows.

Keep your whole team up to speed with secure, multi-user access

Our secure CRC portal lets you grant different access permissions to different users so each member of your team can locate the information they need most. All Q&A conversations are automatically saved, so you can reference them later as a refresher or ask a follow-up question if needed. Saved topic threads make it especially easy to find what you’re looking for.

Two Specialties. All the information you could need.

Our Client Resource Center is specifically designed to help Radiology Coding Specialists and Oncology Coding Specialists stay on top of their facilities’ billing and payment procedures.

Oncology

As research progresses, the field of oncology develops new treatments and procedures. It is vital that your whole team is up to date on the latest codes and regulations. The Oncology Client Resource Center puts all the information you need right at your fingertips.
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• Access to oncology coding experts on the Q&A forum and saved threads for multiple team members to follow up or refer to later
• Latest updates on regulations within oncology charge capture and billing
• Educational webinars focused on oncology services
• Access to radiation and medical oncology curriculums with opportunity to earn CEUs
• Customized process flows
• Monthly oncology industry updates

Radiology

There are thousands of different, highly specific billing codes used in radiology. Always make sure you have the right one, no matter how straightforward or simple a patient’s case may be. Any resource you might need to perform your job is just a click away.
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• Access to radiology coding experts on the Q&A forum and saved threads for other team members to follow up or refer to later
• Latest updates on regulations within radiology charge capture and billing
• A library of educational webinars and radiology job aids
• Monthly radiology industry update