Client Resource Center (CRC)

Your One-Stop Coding & Compliance Hub

Access Quick Answers From Certified Coding Experts

​Get fast, expert answers to your toughest coding questions, access payer policies, and stay ahead on compliance — all in one secure platform.

Take a Sneak Peek Inside the CRC

There are thousands of medical billing codes detailing any possible diagnosis, procedure, or treatment a patient may receive when they visit your organization. Getting just one of those codes wrong could cause a massive headache and delay payment.
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With our Client Resource Center, you’ll always have the answers to complicated coding questions. The CRC platform puts you in direct contact with a certified industry expert to quickly answer your important questions—usually by the next business day—via the secure Q&A portal. You can also access the specific payer policies for your facility’s requirements and geographic location at any time.

Schedule a CRC Demo

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Simplify Team Collaboration with Secure, Multi-User Access

Our secure CRC portal lets you grant different access permissions to different users, so each member of your team can locate the information they need most. All Q&A conversations are automatically saved, so you can reference them later as a refresher or ask a follow-up question if needed. Saved topic threads make it especially easy to find what you’re looking for.

Specialized Support for Oncology and Radiology Teams

Whether your focus is oncology or radiology, the CRC is designed to meet your team’s unique coding and compliance needs:

• Direct access to specialized coding experts via the secure Q&A forum
• Coding compliance, regulatory updates, and billing best practices for your specialty
• Monthly industry insights and educational webinars
• Oncology users also gain access to custom process flows and radiation/medical oncology curricula (+ CEU opportunities!)

Keep your entire coding team current and confident,
​no matter the case complexity.

FAQs

How quickly do CRC experts respond to questions?

Most inquiries are answered by the next business day.

Can multiple users share CRC access?

Yes, administrators can set permissions for individual team members. Previous question threads will be accessible across users to keep information consistent for all team members.

Which specialties does CRC support?

CRC access is currently available for oncology and radiology teams.

The CRC helps your team:

• Get expert coding answers quickly (usually within one business day)
• Access payer-specific policy libraries anytime
• Stay compliant with on-demand education and industry updates
• Maintain secure, multi-user collaboration
• Support Oncology and Radiology specialists