Tammie Myers, MBA, recently joined RCCS as the Director of Revenue Cycle Consulting, bringing with her 25 years of experience in healthcare. Tammie’s journey into healthcare operations wasn’t planned—she initially pursued nursing, but halfway through her clinical training, she realized it wasn’t the right fit. “My heart just couldn’t take it,” Tammie recalls. She then shifted her focus to the revenue side of healthcare, taking a job in a pharmacy where she became interested in Medicare Part D and health plan coverage. “I enjoyed helping people understand their options and assisting them with choosing the best plans,” she says.

Tammie’s career in revenue cycle officially began at a long-term care pharmacy, where she worked on Medicare Part D enrollments, managed denials, and helped ensure residents received necessary medications. From there, she joined MedQuest as a Revenue Cycle Supervisor specializing in commercial payers, eventually meeting her future RCCS colleague, Kim. This role expanded Tammie’s expertise, as she worked across patient access, insurance verification, and authorization processes, eventually growing her department threefold.

In her later years with MedQuest, Tammie was heavily involved in optimizing the use of Epic for radiology—a system not initially designed for radiology needs. “We learned to break it down and make it work,” she explains. This led her team to develop a system for improving patient experience through “always events,” specific practices aimed at creating positive interactions with patients. These changes were so impactful that Novant Health, a major client of hers at the time, adopted them across their system.

Reflecting on her journey, Tammie shares that her father-in-law, a cancer survivor, inspired her to make the move into patient access improvements. “His journey showed me firsthand the obstacles patients face, and I knew I could help reduce those barriers.”  Just a few years later, her late mother’s experience as a cancer patient was a catalyst for her transition into consulting. “Losing my mom to cancer pushed me to do more. I wanted to help improve healthcare systems so patients could have a smoother experience,” she says.

At RCCS, Tammie is eager to bring her expertise to clients nationwide. Her focus varies depending on client needs but includes denial prevention, payment recovery, and leveraging front-end operations to reduce back-end issues. “I’m excited to broaden my reach and find those ‘wow’ moments for clients that can truly enhance their operations and patient experience,” she explains. Tammie also looks forward to learning other systems beyond Epic to bring fresh insights to her clients.

Outside of work, Tammie enjoys spending time with her family. She and her husband recently celebrated their 19th anniversary, and they have a 9-year-old son. “He’s our miracle baby, and I’m grateful for him every day,” she says. When she’s not cheering on her son’s baseball games, Tammie loves to read, paint, and relax with their two dogs.
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Tammie Myers’s dedication to enhancing the patient journey and her dual expertise in both revenue cycle and patient access make her a valuable addition to RCCS. Her work aims to bridge gaps in healthcare systems, ultimately ensuring patients receive timely and efficient care.